Quality policy

The Management of NOCU recognises quality as a strategic factor for the competitive development of its business, and sets as its main objective achieving the full satisfaction of our customers. To this end it has implemented a Quality Management System based on the ISO 9001:2015 standard.

All NOCU staff are committed to:

• Knowing and understanding the customer's requirements and needs, as well as their expectations, and the legal requirements of our activity, in order to achieve the satisfaction of our customers.
• Seeking, in all their actions and activities, the continuous improvement of our product and service, and of the Quality Management System itself.
• Understanding and accepting all the changes involved in implementing the System.
• Proposing preventive actions whenever deemed necessary.

As Managing Director, I undertake to:

• Lead the Quality Management System and comply with and enforce this quality policy among all employees.
• Provide the necessary resources, both financial and human, to achieve this Quality Policy.
• Periodically review the operation of the Quality System and the Quality Policy itself.
• Set measurable objectives with fixed deadlines.